Administrative Assistant study kit
Cheatsheet, term cards, never-miss list, and a seven-day plan. Original study material.
The rule
Non-clinical. Capture and route. Do not give advice, snoop, or invent policy.
If the rule is silent, ask the named owner. Same-name patients need a third identifier.
Never miss
- Personal email is not ROI.
- A subpoena goes to HIM or privacy.
- No-shows are recovered, not deleted.
- Open loops need a next date.
Traps
- Looking up a celebrity appointment.
- Copying the last patient's prep onto a new order.
- Changing a medication dose.
Shortcuts
- Approved channel.
- Written policy or ask.
- Inbox to named owner.
Memory hooks
- CAPTURE-ROUTE-ASK. Write, send, do not invent Admin desk.
This is a practice drill for the desk.
- Day 1Scope and safe next stepRead the Scope and safe next step terms, then the never-miss lines that touch this domain.
- Day 2Packet and evidenceRead the Packet and evidence terms, then the never-miss lines that touch this domain.
- Day 3Routing, clocks, and follow-throughRead the Routing, clocks, and follow-through terms, then the never-miss lines that touch this domain.
- Day 4Scope and safe next stepRead the Scope and safe next step terms, then the never-miss lines that touch this domain.
- Day 5Packet and evidenceRead the Packet and evidence terms, then the never-miss lines that touch this domain.
- Day 6Mixed recallRun the term cards, then a short drill. Restate the one-line rule out loud.
- Day 7Full drillSit the 9-question exam and review every miss against this kit.