CHAA study kit
Cheatsheet, term cards, never-miss list, and a seven-day plan. Original study material.
The rule
Identify the patient, clear the visit, and keep patient class true. Do not delay an emergency screening for insurance.
If authorization is missing on a gated service, the slot is pending, not cleared.
Never miss
- Two identifiers before you open or create a record.
- EMTALA: no delay of the medical screening exam for payment questions.
- Search the MPI before creating a chart.
- ABN, HIPAA notice, and consent are different arrival documents.
- Observation versus inpatient is an order, not a registrar guess.
- Wrong subscriber ID and missing authorization become denials later.
Traps
- Booking a gated procedure with no order or auth.
- Creating a third chart for a known patient.
- Using a child as the interpreter.
- Merging ABN and HIPAA into one blank form.
Shortcuts
- Order, auth, prep before the slot is real.
- Status change is a documented event.
- Estimates come from verified benefits and written policy.
Memory hooks
- TWO-THEN-OPEN. Two identifiers, then the record Every registration action.
Fits patient-access work. Not required by PH agencies.
- Day 1Patient access foundationsRead the Patient access foundations terms, then the never-miss lines that touch this domain.
- Day 2Customer experienceRead the Customer experience terms, then the never-miss lines that touch this domain.
- Day 3Pre-arrivalRead the Pre-arrival terms, then the never-miss lines that touch this domain.
- Day 4Arrival and registrationRead the Arrival and registration terms, then the never-miss lines that touch this domain.
- Day 5Revenue-cycle handoffRead the Revenue-cycle handoff terms, then the never-miss lines that touch this domain.
- Day 6Mixed recallRun the term cards, then a short drill. Restate the one-line rule out loud.
- Day 7Full drillSit the 15-question exam and review every miss against this kit.