Medical VA · Reviewed 2026-08-14

OLIVIA Professional Solutions

A VA firm that connects Filipino assistants with US home care agencies, with dental and medical desks alongside. Applications run through a public Teamtailor board.

Target my resume Official site All agencies

Research note from the agency's public site. Not a hiring or certification promise. Verify the live role, country, and application path before you send documents.

Put OLIVIA Professional Solutions on your desk. The Care and Referral Coordination course, the resume signals and the interview track all follow the field this agency actually staffs, and the application desk keeps the six steps in one place. Not a hiring promise.

What they appear to look for

Philippines eligibility is stated on the official site. Still verify the live opening.

Caregiver scheduling and shift coverage
Recruitment and onboarding support for a home care agency
Client and family communication
A CV link and a short video introduction in the application
US hours and steady written follow-up

Roles and day-one work

Titles come from public service and careers copy, not from a live scrape. The matching RemoteNurse field is Care and Referral Coordination, hired as Patient care / referral coordinator.

Patient access and care coordinator

Own the referral, the reminder, and the records the next visit needs.

You do not triage symptoms or change the plan of care.

Hiring signals

Referral trackingFollow-up callsRecords requestClosed-loop work

Virtual administrative assistant

Verify insurance, move referrals, and keep the back office current.

You do not decide coverage. You complete the file and route what is blocked.

Hiring signals

Insurance verificationInbox and follow-upHIPAA trainingSOP adherence

Virtual medical receptionist

Answer the line, book the slot, and take a complete intake.

You do not give clinical advice on the phone.

Hiring signals

SchedulingPatient communicationUS clinic hoursIntake accuracy

Hiring map

A concept map from this agency to the practice tracks we already teach. Generated from the catalog, not drawn by a model.

Agency

OLIVIA Professional Solutions

Roles they staff

Patient access and care coordinatorOwn the referral, the reminder, and the records the next visit needs.
Virtual administrative assistantVerify insurance, move referrals, and keep the back office current.
Virtual medical receptionistAnswer the line, book the slot, and take a complete intake.

What the work needs

Care coordinationClose follow-up, reminders, and care-gap outreach without giving clinical advice.
Scheduling and intakeBook the slot, confirm identity, and take a complete intake under a US clinic clock.
Referral loopOwn a referral from the order to the completed visit, including the records it needs.
Privacy and minimum necessaryHandle patient information only as far as the task needs, and stop when the request is too broad.
Remote US deskReliable hours, English, and SOP follow-through on a US practice clock. The workstation is part of the job.

Practice tracks

Case Management
Patient Access
Referral Coordination
Documentation Review
Healthcare VA / BPO

First lesson

Open Mermaid source

Open-source diagram text. Paste into any Mermaid renderer. The product does not load a diagram library.

flowchart LR
  agency["OLIVIA Professional Solutions"]
  role0["Patient access and care coordinator"]
  agency --> role0
  role1["Virtual administrative assistant"]
  agency --> role1
  role2["Virtual medical receptionist"]
  agency --> role2
  comp0["Care coordination"]
  role0 --> comp0
  track0["Case Management"]
  comp0 --> track0
  comp1["Scheduling and intake"]
  role0 --> comp1
  track1["Patient Access"]
  comp1 --> track1
  comp2["Referral loop"]
  role0 --> comp2
  track2["Referral Coordination"]
  comp2 --> track2
  comp3["Privacy and minimum necessary"]
  role2 --> comp3
  track3["Documentation Review"]
  comp3 --> track3
  comp4["Remote US desk"]
  role1 --> comp4
  track4["Healthcare VA / BPO"]
  comp4 --> track4

Front desk and intake simulation

This is the study plan we curate for OLIVIA Professional Solutions. Orient, learn, prove, then simulate. Follow it, then apply to the jobs you want. The Case Judge still grades.

Lessons that match this desk

Papers agencies mention, and do not require

HIPAAHIPAA training certificateAgencies ask for a training certificate, not a government credential. This is step zero on every path here. RemoteNurse does not issue it.

Sources

Read from the official site in this review.