Medical VA · Reviewed 2026-10-13
AskVelma
A Houston-based medical VA firm that places HIPAA-trained assistants from the Philippines and Latin America with one dedicated US practice each, on long-term independent-contractor placements.
Research note from the agency's public site. Verify the live role, country, and application path before you send documents.
Put AskVelma on your desk. The Patient Access and Scheduling course, the resume signals and the interview track all follow the field this agency actually staffs, and the application desk keeps the six steps in one place.
What they appear to look for
Philippines eligibility is stated on the official site. Still verify the live opening.
- Healthcare professionals based in the Philippines or Latin America
- For the core role: scheduling, patient records, correspondence, verification, and virtual visit support
- For the bilingual role: English and Spanish patient calls
- A trainee program for newly graduated nurses and allied health graduates
Roles and day-one work
Titles come from public service and careers copy, not from a live scrape. The matching RemoteNurse field is Patient Access and Scheduling, hired as Virtual front desk / patient access VA.
Virtual medical receptionist
Answer the line, book the slot, and take a complete intake.
You do not give clinical advice on the phone.
Virtual administrative assistant
Verify insurance, move referrals, and keep the back office current.
You do not decide coverage. You complete the file and route what is blocked.
Hiring map
A concept map from this agency to the practice tracks we already teach. Generated from the catalog, not drawn by a model.
Agency
AskVelma
Roles they staff
- Virtual medical receptionistAnswer the line, book the slot, and take a complete intake.
- Virtual administrative assistantVerify insurance, move referrals, and keep the back office current.
What the work needs
- Scheduling and intakeBook the slot, confirm identity, and take a complete intake under a US clinic clock.
- Eligibility and benefitsConfirm coverage and benefits before the visit, and document the conflict when screens disagree.
- Privacy and minimum necessaryHandle patient information only as far as the task needs, and stop when the request is too broad.
- Remote US deskReliable hours, English, and SOP follow-through on a US practice clock. The workstation is part of the job.
Practice tracks
- Patient Access
- Eligibility & Benefits
- Documentation Review
- Healthcare VA / BPO
First lesson
Open Mermaid source
Open-source diagram text. Paste into any Mermaid renderer. The product does not load a diagram library.
flowchart LR
agency["AskVelma"]
role0["Virtual medical receptionist"]
agency --> role0
role1["Virtual administrative assistant"]
agency --> role1
comp0["Scheduling and intake"]
role0 --> comp0
track0["Patient Access"]
comp0 --> track0
comp1["Eligibility and benefits"]
role1 --> comp1
track1["Eligibility & Benefits"]
comp1 --> track1
comp2["Privacy and minimum necessary"]
role0 --> comp2
track2["Documentation Review"]
comp2 --> track2
comp3["Remote US desk"]
role0 --> comp3
track3["Healthcare VA / BPO"]
comp3 --> track3
Front desk and intake simulation
This is the study plan we curate for AskVelma. Orient, learn, prove, then simulate. Follow it, then apply to the jobs you want. The Case Judge still grades.
- OrientRead what this agency sells and the competency map it implies.5 min
- LearnShare only the minimum a request's purpose needs8 min
- ProveWork a scored case on the same workflow. The Case Judge grades.15 min
- SimulateWork the matching scored case. If that case has a released call, run it. You still never issue a denial.12 min
Lessons that match this desk
- Share only the minimum a request's purpose needsDocumentation Review · 8 min
- Write a case note that cites its source for every factDocumentation Review · 7 min
- Check a record for every element the billed service needsDocumentation Review · 7 min
- Reconcile two record entries that disagreeDocumentation Review · 7 min
Papers agencies mention, and do not require
- HIPAAHIPAA training certificateAgencies ask for a training certificate, not a government credential. This is step zero on every path here.
- CHAACertified Healthcare Access AssociateFits patient-access work. Not required by PH agencies.
- CMAACertified Medical Administrative AssistantThe non-clinical admin credential on the new administrative-assistant path. Not required by PH agencies.
Sources
Read from the official site in this review.